Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• Product is defective

• Product is not as described

• Product must be in original packaging

• Product must be unused

• Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: 9 sheepfoot lane, prestwich. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to sales@memfy.uk.com

This document was last updated on January 15, 2020

La entrega es completamente gratuita en todos los pedidos de UK MIDLAND. Las entregas a las Tierras Altas de Escocia, la Isla de Man, Irlanda del Norte y la República de Irlanda tienen una tarifa de envío.

Nuestro objetivo es proporcionar la entrega al siguiente día laborable para los pedidos recibidos antes de las 3:00 p. M. De lunes a viernes. Los pedidos realizados después de las 3:00 p. M. Se enviarán el siguiente día laborable.

La mayoría de las entregas se realizarán de lunes a viernes dentro de las 48 horas posteriores a la realización de su pedido. Le enviaremos un correo electrónico para confirmar que se ha realizado el envío y le proporcionaremos una fecha de entrega estimada.

Las entregas se realizan por mensajería o por palet debido al tamaño del pedido. Todas las entregas requieren una firma y se asume que si realiza un pedido en línea, habrá alguien en la dirección de entrega para aceptar el pedido en el horario normal de oficina.

Para envíos internacionales, contáctenos por correo electrónico o por teléfono.